Utterly Poor Service.

Been trying to sort out a claim dated 30/10/2018 for Lancet Laboratories which still has not been paid. The first time it was declined because it needed a separate authorisation number yet the authorisation number for the 2 procedures included the biopsy. I contacted Fedhealth to see what was going on and the matter was referred to the claims department...... Tried again on the 11 December and spoke to David who said the mater had been escalated and would be sorted out within 7 days. Today the 18, I phoned again and spoke to Mulalo who said the system had errors on and no turnaround time could be given. I asked for the supervisor (Fazlin) who was busy on another call and would phone me back.....3 hours later and still waiting. Had a bad experience with them last year as well, beginning to think it's time for a new medical aid.