Utterly disappointed!

There are no words to describe how bad your service is, I am sorry but you need to up your service because it is poor! I submitted forms for authorisation over two weeks ago and no reply, all i get told is that they will be in contact shortly........I also submitted a claim the beginning of the month and received am email on the 08/01 to say processing will be 5-7 days now today i get another email to say say it will take 5-7 days......really!!!!!!!.......how long is your 5-7 days?????? The worst mistake i ever made was joining Fdhealth! My LO was supposed to have her procedure done on the 27th but due to Fedhealth it was not possible because i am still waiting for feedback. Fedhealth really does not care about you as a person, all they want is to get your business then leave you hanging........change your motto!!!!!!! I have had enough now!