useless response time

fedhealths call centre and email response time is so terrible. Sent an email 2 weeks back to reinstate my medical fund i only receive a response on the 1 february. i had difficulties with my new scheme application and was just asking about reinstaement i taught i would get a response with in 2-3 days now i belong to 2 medical schemes and i have tried calling fedhealth to ignore the email only asking not instructing to reinstate but they hold time is over 30 min .

i want my last premium to be the 1 feb and 31 jan last day of benefits...

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