Useless medical aid scheme

It was said that my scheme was suspended but before the suspension of my membership I went to my GP for a visit around Feb 2019 and then my scheme was later terminated in the month of March and my GP was not paid for the expenses that occurred around Feb, fine my family gets sick especially my daughter then I receive an email from fed-health and written as follows " Dear Siphiwe Suspension of membership - ********** 0253 We confirm that the suspension of your membership with Fedhealth has been lifed. Did you know you can view your membership status in the Fedhealth Family Room? Here's to family connecting with family, for life, Fedhealth" and the because of the situation I was facing I even took the liberty to call them and verify if this was true because normally my contributions are my made on my behalf by my employer I called them they told me the same story that yes I have been granted the opportunity to take my daughter to see the GP call Ref; 170419QD4MDS and then took my daughter to the doctor and now I just got an email stating that my membership has been terminated again and my concern now is that who my pay for this claim seeing that the last claim was never paid? if this is how fedhealth operates then they might as well close shop because the level of competency they are operating in is very poor