Useless

Last year your *********** staff contacted my fiancé to ask how our baby was after a miscarriage. Now we get calls from the lab saying that bills from 29 May 2018 have not been paid and when we call your call centre , they have the audacity to ask us to call the lab to tell them they are "sorting it out" and then tell us there is a glitch on Fedhealth's system , had we not called it would not be paid? It has been traumatic since day one. We are now joining a new medical aid