URGENT! FEDHEALTH AND PHARMACY DIRECT partnership not desireable

I am registered with PHARMACY DIRECT through FEDHEALTH for a service I was opposed to from the start, as I now have to collect my chronic medicine from 2 suppliers at two different occasions, which just does not make sense logistically. If I collect my full script from Click, which is my preferred pharmacy then I get penalized with a 40% levy, which I think is ridiculous as this is my Medical Aid and I am the only contributor to the fund. This is my money and I should have the freedom to spend it to my convenience. I have sent thru my latest script to PHARMACY DIRECT and have not received my latest delivery of my chronic medicine. Tonight I am on my last tablet and from tomorrow I am vulnerable to whatever comes my way. It is inconvenient to wait for a response and/or delivery from this damn PHARMACY DIRECT if I could just have went to my preferred pharmacy to be issued with my medicine. Please confirm how you (FEDHEALTH) will resolve this major problem