RR
Reeva R

1 reviews | Active since Feb 2013

23 Mar 2015, 13:23

Ups and Downs, But AMAZING Service

I must say, at first i wondered whether I made the right choice. Changing banking details was harder than figuring out a rubix cube...getting maternity benefits approved was a 2 month hassle. but now all seems in order. My baby is due Mid may - on 23 Feb i requested pre-authorization, on 3 March I got my authorization and the full thumbs up - not bad at all. Now i can rest easy knowing that its all taken care of. <br> Now if only they could refund claims quicker Id be over the moon. I have been trying since 3 March 2015 to get this done. Eventually on 16 march after back and forth queries I was able to send exactly what was needed. On 20 March i got an sms to say payment would be made on the 26th. I don't see why there should be such a delay, but will wait till the 26th to see what happens.<br> <br> In the meantime I can sit back and know that the most important thing has been arranged and my child and I will be taken care off without having to worry.<br> <br> Thank you for the great service thus far - i look forward to this continuing for many years to come.

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply23 Mar 2015, 13:29
Official
Hello Rruurds,

Thank you so much for you kind words and compliment. We really appreciate you taking the time to let us know that you are happy with the service you have received. We are forever striving to provide our members with excellent service and it is great to know we are getting it right.

Kind Regards
The Fedhealth Online Team