Uphill Battle

a Representative attempted to touchbase but could not resolve issue and no follow up has been made. An additional (in addition to the over 20 calls already) was made of which another promise by Marlize Groenewald was made to contact the member or representative of the member and nothing has happened!

The team leader was asked to call back as she could not talk in that particular moment and we still await for any resolution and for the call back. Last update from Sherona was a call to Fedhealth (again)on the 04th of December, only to be told that the matter has been re-escalated for about the 4th if not more time. This has been going on since July and every time a phonecall is made to Fedhealth, the staff need to speak to the supervisor and NO resolution is received. The mere fact that the response is what it is, in this complaint speaks volumes of the terrible service received

I am still awaiting feedback on this. Your response above has been less than unhelpful. Furthermore to all of this an account recon was requested on 20th November, 23rd November I followed up and was told this would be sent through... 18th December we still await this. I phone on a continuous basis so am full trusting in the fact that your phones and phone line work, why have we not received resolution!?!?