Unsatisfactory service

I have been trying to get hold of Fedhealth call centre agents for the past week with no luck and the holding time is extremely ridiculous! I logged a que ry regarding the outstanding pediatrician and anesthesiologist bills for when I had an emergency c section due to fetus distress. I phoned Fedhealth in December and was given reference no. 071218Q4VJ98 and was advised that someone from accounts will revert within 14 working days til today no has bothered to give me feedback. I'm getting emails and calls from these doctors everyday following up on payment. The service from Fedhealth is appaling and it's a nightmare to deal with them. The fact that I can't speak to them to resolve this issue is a joke and proves that they don't care about the clients and they're not able to resolve clients queries and complaints!!!!!