Unresolved technical issue

I am experiencing a technical issue with the Fedhealth online portal that prevents me from completing the rewards program steps. The "No Smoke Pledge" survey button is currently unresponsive and cannot be clicked, which is holding up a R400 voucher reward.I reported this to customer care two weeks ago, but I was informed that the IT department has no set turnaround time to fix the glitch and that a manual override isn't possible from the support desk.As a paying member, it is disappointing to be stuck in limbo over a system error. I would appreciate it if a manager or senior supervisor could look into this and assist with manually issuing the reward or resolving the portal issue.