Unprofessional Services by Fedhealth Medical personnel

Have you been **********, like i have when you changed medical aids from Fedhealth for your last premium drawn from your bank account from Fedhealth?. We have been communicating with Nadeem Shaik Madar broker consultant at Afrocentric group who insists that our contract with Fedhealth miraculously changed from a "payment upfront contract" to a "payment in arrears contract". When asked to furnish the date when this changed took place Nadeem Shaik Madar did not do so. The first medical aid card clearly states a cover date of January 2000 with the first premium paid in December 1999. This contract was effectively cancelled in December 2024. Fedhealth debited my account with a premium in January 2025. After furnishing bank statements for the first premium in December 1999 and the last premium in January 2025 Nadeem Shaik Madar insists that the premium was taken because this is a "payment in arrears contract". When asked to substantiate this claim, no explanation has been forthcoming from this individual. Can somebody please assist me with the insurance ombudsman's details. Fedhealth is owning the return of the premium since 02 January 2025.