Unprofessional Service from Fedhealth Medical Scheme

I had to get hospital authorisation for a theatre procedure and phoned Fedhealth Medical Scheme to receive a hospital authorisation code. They informed me that the hospital which my medical practitioner operates from is not a Fedhealth network hospital which I could access on my particular plan. An additional co-payment app**** should I choose to use this hospital but if I chose a network hospital then no co-payment would be needed. I asked them to email the list of hospitals which I could use on my plan which they sent me. I selected a hospital from the list and and booked my theatre date. The hospital then called me to inform me that Fedhealth required a co-payment from me.

When I called the customer care line they informed me that they had mistakenly sent me the wrong list of network hospitals. This means that I now have to choose a third hospital and apply for a new theatre date . The operator told me that her supervisor says that I should cancel and choose another hospital. I could not speak to her supervisor and she would not give me his email address. I found this service very unprofessional.