JS
Jaun S
1 reviews | Active since Mar 2017
23 Feb 2021, 15:37
Unprofessional rude junior employees with hidden superiors
Unprofessional rude junior employees who refuse for clients to speak to senior staff when they shout at clients will be your company's downfall. I am going to use other means, every way I can think of doesn't matter how bad for your company untill someone from management phone me. Listen to the 1hour and 21 minutes phone call I had (14:04-15:25 on 23/02/2021) and keep an eye on my posts all over!!!
Helpful (0)
Replies (3)0
Replies (3)
Fedhealth Medical Scheme's replyOfficial
24 Feb 2021, 09:27Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply24 Feb 2021, 09:27
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's replyOfficial
25 Feb 2021, 13:38Dear member, a consultant has been contact with you.
Best Wishes
Fedhealth
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply25 Feb 2021, 13:38
Official
Dear member, a consultant has been contact with you.
Best Wishes
Fedhealth
Best Wishes
Fedhealth
JS
Jaun S's updateReviewer Update
25 Feb 2021, 14:00In contact as claimed above.
It is public knowledge that I am complaining about Fedhealth, yet someone claiming to be an Fedhealth consultant phone after two days and cannot assist with anything unless you start by giving him your personal info for security reasons.
Why consultant that want to know if I want help with the problem or not. Is it just to try and advertise they are doing something about the problems. Can the junior staff / consultants please not phone me again, let the people who want and can resolve issues without talking from a script or documented procedure rather contact me.
It is public knowledge that I am complaining about Fedhealth, yet someone claiming to be an Fedhealth consultant phone after two days and cannot assist with anything unless you start by giving him your personal info for security reasons.
Why consultant that want to know if I want help with the problem or not. Is it just to try and advertise they are doing something about the problems. Can the junior staff / consultants please not phone me again, let the people who want and can resolve issues without talking from a script or documented procedure rather contact me.
JS
Jaun S's update25 Feb 2021, 14:00
Reviewer Update
In contact as claimed above.
It is public knowledge that I am complaining about Fedhealth, yet someone claiming to be an Fedhealth consultant phone after two days and cannot assist with anything unless you start by giving him your personal info for security reasons.
Why consultant that want to know if I want help with the problem or not. Is it just to try and advertise they are doing something about the problems. Can the junior staff / consultants please not phone me again, let the people who want and can resolve issues without talking from a script or documented procedure rather contact me.
It is public knowledge that I am complaining about Fedhealth, yet someone claiming to be an Fedhealth consultant phone after two days and cannot assist with anything unless you start by giving him your personal info for security reasons.
Why consultant that want to know if I want help with the problem or not. Is it just to try and advertise they are doing something about the problems. Can the junior staff / consultants please not phone me again, let the people who want and can resolve issues without talking from a script or documented procedure rather contact me.