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Tanya W

1 reviews | Active since Feb 2018

02 Feb 2018, 12:45

Unprofessional inexperienced

On the 1st Dec 17 I received an email stating that I'm deceased and that my membership was cancelled with an end date 31/01/17 On the membership cert. On the 2nd Dec I rep**** that I'm alive and how was this possible no one was able to give me an answer. But with much persistence I was reinstated. On the 31st Dec they debited me twice 4 the amount of R10 030. I was unable to use the medical aid as it was inactive but they still took my money? now they changed my option and debited me an additional R1102 on top of my installment. This is the worst medical aid ever. Each time I call they always putting me on hold and no one can give me answers. I am disgusted with the service. I changed over from discovery to fedhealth and still they put me on a 3 month waiting period. I paid 3 months for nothing. I would not recommend this medical aid ever. Very disssapointed with this terrible company.

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply02 Feb 2018, 13:28
Official

Thank you for your comment. We are terribly sorry to hear about this negative customer experience. Please allow us some time to investigate and we will be in touch.

Kind Regards
The Fedhealth Online Team

TW
Tanya W's update02 Feb 2018, 18:28
Reviewer Update
With regards to the over charge. This is their reply Dear Mrs Weiner Your reference number 020218QLK4NS. Thank you for contacting Fedhealth. Please accept our sincere apology for the incorrect information that has previously been sent to you and we also apologise for the inconvenience caused. Please be advised that the option was changed in error, and the monthly contribution was R6, 117.00 on Maxima saver, and the contribution on your Maxima saver grid is R5, 433.00 for 2018, the Scheme will credit the amount of R684.00 next week Thursday. Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth. If you need any more information, please contact us on email to ********** or fax to ********** . Alternatively you can contact our Call Centre on 0 ********** 53/4. Here's to our family taking care of yours, Kind Regards Thalitha Motsa It's not even a year yet that I've joined! Am I paying an increase before 1 year? I was paying R5015 . What the hell. Please give my money back.