unprofessional customer service

I am writing to formally express my deep dissatisfaction and emotional distress following the interaction I had with one of your male agents today. around 09:42 from *** number. The manner in which the agent spoke to me was extremely rude, dismissive, and unprofessional. This was particularly upsetting as I was calling regarding a matter that could have been a serious medical situation, and instead of receiving support, I was met with hostility.

This experience left me feeling shaken and disrespected. I kindly request that you retrieve and listen to the call recording so you can assess whether this is the standard of service you expect your clients to receive.

I would appreciate a prompt response and clarity on the steps that will be taken regarding this incident.