Unprofessional agent/Claim not processed.

Im utter disgusted at the service i just received from LESEGO via the whatsap channel. I requested a claim from sleeepnet to the processed and I'm so shocked at the way she responded to me, The agent told me the claim is crumbled and faded and therefore can not be processed whereas i could see all the details on the account i even gave it to the agent and she blatantly refused to process the account ... what shook me the most is her response to me as a client its like she is chatting to her friend. we pay thousands of rands to be treated without courtesy and this not the first encounter ii have experienced with FEDHEALTH. the agent gave me a reference number which im not sure if its correct 210525QYDDPL...Her name is Lesego and i have screenshots of the conversation. i regret the date we moved from BONITAS to FEDHEALTH you have lazy and rude agents they assist as if they are doing you a big favor.