sS
sanet S

1 reviews | Active since May 2013

31 Jan 2017, 09:51

Unpaid claim

<p>Went to the E.R on 15/11/2016 with a severe asthma attack. Paid R1500 in order to get treatment at casualty with the knowledge that I would be refunded byFedhealth.</p> <p> </p> <p>To date numerous calls/escalations/mails have gone through to Fedhealth and still there has been no payment. I've today heard the umpteenth consultant tell me that he would personally escalate the matter to management (***)... heard that one 3 times before... Their word means nothing.</p> <p>My claim has been left for 11 weeks now, no one has even made an attempt to call me or give me feedback when it was promised to me.</p>

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Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply31 Jan 2017, 10:38
Official

Thank you for your comment, we are currently investigating and will revert soonest.

Kind Regards
The Fedhealth Online Team

sS
sanet S's update08 Feb 2017, 15:52
Reviewer Update

Thanks to Ryan from Fedhealth for resolving this matter for me. All refunds due to me will be paid out.

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply14 Feb 2017, 13:40
Official

We believe that a consultant has been in touch and that your query has been resolved.
Kind Regards
The Fedhealth Online Team