Unless customer service highly not recommended

I've mailed multiple times and called to add my wife and new born baby that was born a month earlier than expected due date on the medical aid but I must fill in forms multiple times. I call in after providing all the information needed even after my HR manager filled in the employment section on the forms and sent it to them. No reply or email but to add a vault to my account very fast and very fast to decline claims. Here my membership number *** if no contact is made within 24hrs telling me that both members are added. I am canceling my policy effective immediately. Horrible customer service. Unless medical aid doesn't even pay for Voltaren medication.