Unhelpful and messed around with.

My father passed away on the 28th November. On the 30th November. I contacted the medical aid to remove my father from the medical aid as to avoid any more debits for the medical aid for the next month. On the 5th December I sent through the death certificate and waited for them to do a continuation of medical aid for my Mom. I called every other day and kept requesting information but no one could help me. on the 24th November, I was told by fedhealth that I was lying and they only received the information on the 14th December. I have reference numbers for emails and phone calls but no one would help me. I was informed my mom would have to pay for my father for an additional month if she didn't want her medical aid suspended. They informed me they would reimburse me once it was settled. We paid the money even though my Mom doesn't have any money to her name after paying for ongoing medical bills and a funeral. I called today and was told that now that money is being held and we would need a letter from the lawyers for my fathers estate to receive the money back. At this point I am beyond mad. Because this is such a sensitive matter. Death! You would think that someone would be compassionate enough that when I called on the 5th December already and almost every day after that someone would assist me in removing my father from the medical aid to avoid this from happening. Not one person would help me. Every single time I called I was met with rude, insensitive people who ' made a note' on the system for the next person to deal with when I called.

I am so disappointed that this is what has become of things in South Africa. That no one cares about other people any more. NO one is willing to go the extra mile for someone who is dealing with something such as death.

I have been trying to resolve this for almost a month now and not one person was able to assist. Now I have to try find the money for my moms medical aid next month because she doesn't have any money and the last money she had she had to pay for her dead husbands medical aid.

I am honestly ashamed for FedHealth. That this is what its employees are doing for its members. That they employ such staff who aren't even willing to go the extra mile for anyone and that they are giving fedhealth a bad name.

I wont recommend fedhealth to anyone. Because its not just about paying medical bills, sometimes its about offering care and support and assistance in such a hard time as dealing with death. Its about feeling cared for even though we are strangers and not just feeling like a number. You have done it all wrong FedHealth. Your slogan isn't correct and in fact is just a lie to rope people to join. We are not a family and if that were true, you certainly would have offered a little more advice and help when it was needed.

I will be looking around for a new medical aid for my mother in the future.

regards