Unhappy X Client

On Tuesday the 27th October laid a complaint about Fedhealth on Hello Peter because they are not responding to my emails. On Thursday the 29th of October I get this sms at 10:19am: "FEDHEALTH: Good Day, Please note we tried to call you regarding your Hello Peter Complaint though couldn't get a hold of you. Best Wishes" Are you serious!!! Firstly, you only try to contact me 2 days after my complaint and then you only call me ONCE and think your job is done!!! right up until today I never got another call from you. So do you only call your clients once and then disregard the situation and end it by saying BEST WISHES? SHOCKING SERVICE!!!!