CM
Cameron M

1 reviews | Active since Jul 2011

27 Apr 2015, 19:18

Unfair Waiting Period Imposed on Loyal Customer

Due to financial difficulties the policy I was on wirh fedhealth lapsed without my immediate knowledge. I called the call centre to rejoin fedhealth WITHIN the 90 day period. Even though I rejoined in time they have still imposed a 90 day waiting period. When I asked the call centre agent who was not very helpful he said it was because I told him I was taking antidepressants. This is utter BS, I have been taking antidepressants for years now and was prescribed them while covered by Fedhealth. Please could someone sort this out. I was also told my son would be waitlisted too because he has adhd. I have never claimed for any of these medications from fedhealth as I am only on a hospital plan. Please can someone competent call me and help me resolve this mess. I have always enjoyed good service from Fedhealth and reccomended them but I am currently very dissapointed.

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply28 Apr 2015, 11:37
Official
Hello cam14,

Thank you for taking the time to let us know that you are not entirely happy with the level of service you have received. Please allow us some time to look into the matter and we will be in touch once we have a result.

Kind Regards
The Fedhealth Online Team