********* medical aid and rude call center!!!

I have just been on a call 20 minutes+ with Thobeka Mhlongo who was extremely rude to me when I called to inquired about a bill that Fed Health hasn't paid. Rudely says says that she will send it back to the claims department so I ask what does it mean? Exactly that! she answers! What the hell?? anyways here is my problem with FedHealth....Since October 2017 I was on the HIV programme, I was able to receive my medication from Dischem however in December 2017 I was suddenly on a "waiting period" .

In October 2017, I received a call welcoming me to the programme and assuring me that they would monitor my progress and both the treatment and blood test would not come from my savings. In December when I could not claim for medication, I was assured that I should pay cash and would be reimbursed however this has not been done. The explanation is that I am on a waiting period which was not imposed since October 2017.

In January 2018 I received a call from Fedhealth that I should do bloods tests, so was my wife which we did. Fed Health won't pay for the blood test even though they called us to do follow up blood tests. I have now received a bill of R2200 for myself and partner who Fed Health claims is also on a waiting period. I have called FedHealth for clarity but their rude consultants wont even help, I've tweeted them to no avail! My last resort now is the the council of medical schemes