********* Medical Aid

I am appalled by this medical aid and I have been with them off and on since 2016, To me it was one of the best medical aids, unfortunately I can't say the same now! I recently upgraded my medical aid to a comprehensive plan due to a life changing event , asking for my spouse to be removed and advised he will take out an individual plan as they is not any reason he should be on the higher option. I made this quiet clear to the lady whom I spoke to, she acknowledged she understood and sent me the change form and termination form to I could cancel my spouse as a dependent as I was the principal member. On the upgrade form I entered only my information. On the termination form only my spouse's. My spouse got his own plan now flexi fed 1, I was changed to flexi fed 3. However his details were automatically captured onto flexifed 3 and has contribution as a dependent on my upgraded plan. Now I'm told they is a 30 day waiting period. This is *********, they could of communicated this with me upfront to ensure funds would be allocated instead of trying to debit me almost R3000.00 more this month!!! Further more if I specifically mentioned my spouse is not on the new plan, and did not give any information in writing how is it legal for the medical aid to charge me for something I did not agree on??? I find that in these time's instead of being upfront and honest, they choose to be ********* and not forthcoming, as well as make a quick few thousand Rands!