********* business trade

Good day

Hope this e-mail finds you well.

I want to start off by the beginning. We app**** at Fed health to join the medical aid. On e-mail and phone call with Nadeem I stated on the 11 December information that would be relevant for future references. We went to our GP Dr Sauer and I phone Fed health on the 3 January 2018 to stated what the status is and what do we need to avoid any issue. It was requested to go to a specialist to confirm the pregnancy. The soonest we got was the 17 January 2018 with Dr Diedericks that is on your network group. She then confirmed everything. I request Authorisation code for the hospital. They forward by e-mail that everything is approved. A couple of weeks Rudolf phones me to inform that he is struggling to get in contact with Dr Sauer and Dr Diedericks for documents than needs to be signed. Only a day ago I received a letter stating that my medical aid is cancelled. I phone Rudolf. Over the phone he admits that he only tried to phone and didn’t get any response. When I confronted him to ask if he e-mail he confirms he didn’t and also that he did not report it to his supervisor. I went today on my own cost to the relevant Dr to get all the documents sign and e-mailed it to him.

This is the worst ever service I ever received. The left hand got no idea what the right hand is doing. The same day I receive a letter that says our medical aid is suspended and few minutes later an authorisation letter.

I will not accept cancel policy due to lack of customer services or *********** staff members.