AvJ
André van Jaarsveldt

1 reviews | Active since May 2016

15 Feb 2018, 11:57

********* Business Practices.

Fedhealth, I have now contacted you 5 times myself without you sorting out the problem. Can you please for the love of God just let me know that you're toying with me and I can go to hell and stop trying to get you to PAY FOR TEST THAT WAS ON MY LIST!!!! My wife chatted with someone this morning and said the tests was send again to the department, but it's n covered???!!! Please check my benefits or ask me to send your own information to you that CLEARLY SHOWS 4 for those test ARE ON MY list. You are by far the worst company when it come to customer service. Worst than any government institution I had to deal with. I really hope you pride yourself in that.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply15 Feb 2018, 12:44
Official

Thank you for your comment. We are terribly sorry about this very negative customer experience. Please allow us to look into your query and an agent will be in touch shortly.

Kind Regards
The Fedhealth Online Team

AvJ
André van Jaarsveldt's update19 Feb 2018, 10:56
Reviewer Update
Good day The Fedhealth Online Team. According to your many previous message(s) and I quote "Please allow us to look into your query and an agent will be in touch shortly." shortly ˈʃɔːtli/Submit adverb 1. in a short time; soon. "the new database will shortly be available for consultation" synonyms: soon, directly, presently, quite soon, in a short time, in a short/little while, at any moment/minute/second, in a moment/minute/second, in less than no time (at all), in next to no time, before long, by and by; ******We are still waiting since December 2017 for you to sort out your mistakes. ******