********* Business Practices

Dit is nou my 4de keer dat ek Fedhealth ****ak,maar nog steeds word ons probleem nie opgelos nie. Ryan het my vrou verlede week en Donderdag ges***el en gesê die I.T. moet die probleem oplos,en sou haar terugs***el. n Week later,en ek wag nog steeds. Intussen ****ak Pathcare ons met die rekening op toetse waarvoor ek gegaan het wat WEL op die lys was??? Fedhealth, laat ons weet asseblief wat jul beplan ivm die rekening en die 1 dokter besoek van verlede jaar wat ek nie kon gebruik het weens n fout van jul kant nie. Ek het my nuwe besoeke gekry vir die nuwe jaar,maar versoek om verlede jaar se besoek wat ek geregtig is terug te kry. Indien dit n probleem is om dit teen my naam te krediteer,kan jul dit krediteer teen my vrou se naam,wat reeds haar besoek die jaar gebruik het. Dankie en hoop om so spoedig as moontlik van jul te los met n oplossing,

My original complaint:

In June 2017 I went to the doctor for my yearly chronic checkup. I have 1 doctor visit and 2 chronic visits per year. In June I went for 1 chronic checkup and also in November for 1 chronic visit. When I needed to go for a follow-up visit in December 2017 I found out that Fedhealth then took from both my normal doctor visit and my chronic visit in June 2017! My wife contacted Fedhealth since the 12th of December 2017 to have this corrected. She spoke to numerous people via chats, calls and Hello Peter complaints but until today we are still waiting foIn June 2017 I went to the doctors for my yearly chronic checkup. I have 1 doctor visit and 2 chronic visits per year. In June I went for 1 chronic checkup and also in November for 1 chronic visit. When I needed to go for a follow-up visit in December 2017 I found out that Fedhealth then took from both my normal doctor visit and my chronic visit in June 2017! My wife contacted Fedhealth since the 12th of December 2017 to have this corrected. She spoke to numerous people via chats, calls and Hello Peter but until today we are still waiting for: #1 My 1 doctor visit begin credited to me. #2 The following tests that's under my plan to be paid. :4113, 4114, 4151, 4032 that was rejected for no reason!!???? Fedhealth, I left my previous medical scheme because of bad customer service, just to experience service tenfold worst. At the moment, Fedhealth remedy to my complaint is to simply ignore us. The person(s) who's handling Hellopeter complaints does nothing and NEVER get back to us. Will someone PLEASE call me asap to sort this out. I have new doctor benefits for the year, but you still own me my 1 visit you deducted twice!!! from me in June 2017. This is really shockingly bad service Fedhealth. How am I ever suppose to recommend friends and family ever again?