********* Business Practices

This is now my 3rd time I'm contacting Fedhealth and trying to sort out tests Fedhealth must pay,and credit me with an double doctor's appointment Fedhealth made in June 2017. On the 23rd someone called my wife and said that they will refer my problem to someone that will handle my complaint,but now one week later and now almost 2 months later since we first contacted Fedhealth, we are still waiting for it to be sorted out. We are past frustrated and disappointed in Fedheath.

My original complaint:

In June 2017 I went to the doctor for my yearly chronic checkup. I have 1 doctor visit and 2 chronic visits per year. In June I went for 1 chronic checkup and also in November for 1 chronic visit. When I needed to go for a follow-up visit in December 2017 I found out that Fedhealth then took from both my normal doctor visit and my chronic visit in June 2017! My wife contacted Fedhealth since the 12th of December 2017 to have this corrected. She spoke to numerous people via chats, calls and Hello Peter complaints but until today we are still waiting foIn June 2017 I went to the doctors for my yearly chronic checkup. I have 1 doctor visit and 2 chronic visits per year. In June I went for 1 chronic checkup and also in November for 1 chronic visit. When I needed to go for a follow-up visit in December 2017 I found out that Fedhealth then took from both my normal doctor visit and my chronic visit in June 2017! My wife contacted Fedhealth since the 12th of December 2017 to have this corrected. She spoke to numerous people via chats, calls and Hello Peter but until today we are still waiting for: #1 My 1 doctor visit begin credited to me. #2 The following tests that's under my plan to be paid. :4113, 4114, 4151, 4032 that was rejected for no reason!!???? Fedhealth, I left my previous medical scheme because of bad customer service, just to experience service tenfold worst. At the moment, Fedhealth remedy to my complaint is to simply ignore us. The person(s) who's handling Hellopeter complaints does nothing and NEVER get back to us. Will someone PLEASE call me asap to sort this out. I have new doctor benefits for the year, but you still own me my 1 visit you deducted twice!!! from me in June 2017. This is really shockingly bad service Fedhealth. How am I ever suppose to recommend friends and family ever again?