Under trained staff who simply cannot give the same accurate answers and thus Fedhealth cannot provide a service

I am extremely frustrated and to be honest fed up with Fedhealth.

I was told that tooth 46 needed to be removed from my previous quotation and authorisation request- it took 53 phone calls by me to Fedhealth to come to this conclusion for the procedure to be approved.

Fedhealth despite what I have been told to do and have done have still declined my procedure request. I was told multiple times that my wisdom teeth are covered for extraction from my medical aid. My teeth and jaw are now getting worse and infected due to us keep having to move the procedure date forward because no one at Fedhealth can assist me correctly. What is the point in paying a medical scheme each month If you constantly have to fight for a position. This has been going on since November. I could have easily made and appointment at a public hospital and had this done already in terms of the waiting period. This is absolutely ridiculous and totally unacceptable.

I want a proper answer on this matter.