IF
Ina F

1 reviews | Active since Aug 2016

24 Aug 2016, 07:49

Unclear information

<p>I am on the Fedhealth Maxima Saver, and got really sick for the first time since I've been on this plan.</p> <p>On their Rates and Benefits guide, they have a section called "Major Medical Benefit", under which pathology is indicated as "unlimited". Therefore, you can just imagine my displeasure when I received an unpaid bill for pathology, for tests done less than a week after I was discharged from hospital. (My savings are depleted)</p> <p> </p> <p>The customer service explained that "Major Medical Beenefit" is for "in hospital" only, even though some of the benefits included in this table isn't "in hospital", and at others it is clearly specified that the benefits are limited to "in hospital". </p> <p> </p> <p>I still need to go for some procedures, and are scared as hell for the bills afterwards.</p> <p> </p> <p>Regards,</p> <p>Unhappy Fedhealth Client</p>

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply24 Aug 2016, 08:15
Official

Thank you for your comment, please allow us some time to investigate. A consultant will be in touch soonest.

Kind Regards

The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply05 Sept 2016, 13:01
Official

A consultant has been in touch and your query has now been resolved.

We trust you are happy with the result.

Kind Regards

The Fedhealth Online Team