BK
Beverley K

1 reviews | Active since Mar 2021

23 Apr 2024, 13:19

UNACCEPTABLE SERVICE.

I am writing this as I have a daughter who is suffering. She joined Fedhealth Last year - disclosed all her medical information. Certain items were excluded for 12 months, plus the general 3 month watiing period. In the beginning of this year Anastazia Biewenga, went to see a specialist for a pre-disclosed condition (Hernia Mesh) which was not excluded. The specialist told her that she needed an operation. It has now been 3 months, and Fedhealth keep asking for reports, scans, etc. My daughter is in extreme pain and can some days hardly walk. PSG have been assisting and supplying everything Fedhealth requests. Each time they request something else. If her hernia ruptures, we will sue Fedhealth from hear to eternity. THIS NON-COMPLAINCE IS TOTALLY UNACCEPTABLE. She has not been able to work for over TWO MONTHS. Her work has stopped paying for her Salary due to her Sick Leave been exhausted. FEDHEALTH..............something better be done AND VERY SOON. PEOPLE IF YOU ARE LOOKING FOR A MEDICAL AID...........DO NOT. I REPEAT DO NOT USE FEDHEALTH.

0
Replies (5)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply23 Apr 2024, 14:29
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth 
BK
Beverley K's update23 Apr 2024, 15:04
Reviewer Update
ONCE AGAIN YOUR GENERIC REPLY. NOT ACCEPTABLE. I SEE YOU REPLY LIKE THIS TO ALL YOUR REVIEWS. WHAT IS WRONG WITH YOU
BK
Beverley K's update23 Apr 2024, 15:21
Reviewer Update
FEDHEALTH, IRRESPECTIVE OF WHATEVER YOU SAY, THERE IS A PROBLEM WITH THE MESH. IT HAS TO BE ATTENDED TO - WHY ARE YOU DRAGGING YOUR FEET
BK
Beverley K's update23 Apr 2024, 16:32
Reviewer Update
YES, YOU DECLINE AND DECLINE. AN OPERATION HAS TO BE DONE TO FIX THIS. THIS IS MY DAUGHTER YOU ARE DENYING

BK
Beverley K's update25 Apr 2024, 12:39
Reviewer Update
Thank you for eventually approving the admission. There are certain codes however that you did not approve. May I ask the reasons