MB
Martin B
1 reviews | Active since Jul 2020
12 Nov 2021, 09:01
Unacceptable office hours for a Med Aid
Disappointed with the 48 hour rule for Hospital authorizations. Arrived at hospital for an operation after 06h00 as per hospital admission rules. However, as authorisation was only requested the morning of the day before the auth had not come through. Fedhealth has no facility for special contact outside their office hours even for hospital personnel! The hospital admin staff had to to wait until 09h00 as that is Fedhealth's office start time on a Friday! Compare this to a member of Discovery med aid who mentioned that she called them last night and had her query serviced successfully.
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Replies (3)
Fedhealth Medical Scheme's replyOfficial
12 Nov 2021, 09:03Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply12 Nov 2021, 09:03
Official
Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's replyOfficial
18 Nov 2021, 09:40A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family
Fedhealth Medical Scheme's reply18 Nov 2021, 09:40
Official
A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family
MB
Martin B's updateReviewer Update
25 Nov 2021, 14:02Dear Fedhealth
Thank you for the follow-up call on the Monday after my Op. I basically reiterated my concern about the fact that Fedhealth does not have an emergency line outside their office hours which presents a problem as medical emergencies are not time-bound! The consultant indicated that she would look into the matter. Thus, no resolution in this regard yet.
Thank you for the follow-up call on the Monday after my Op. I basically reiterated my concern about the fact that Fedhealth does not have an emergency line outside their office hours which presents a problem as medical emergencies are not time-bound! The consultant indicated that she would look into the matter. Thus, no resolution in this regard yet.
MB
Martin B's update25 Nov 2021, 14:02
Reviewer Update
Dear Fedhealth
Thank you for the follow-up call on the Monday after my Op. I basically reiterated my concern about the fact that Fedhealth does not have an emergency line outside their office hours which presents a problem as medical emergencies are not time-bound! The consultant indicated that she would look into the matter. Thus, no resolution in this regard yet.
Thank you for the follow-up call on the Monday after my Op. I basically reiterated my concern about the fact that Fedhealth does not have an emergency line outside their office hours which presents a problem as medical emergencies are not time-bound! The consultant indicated that she would look into the matter. Thus, no resolution in this regard yet.