SH
Simone H
1 reviews | Active since Jul 2019
09 Jul 2019, 10:32
Unacceptable customer service!
Requested medication in advance for 6 months in January 2019. It is 6 months later and I am still waiting for a response. I have reference numbers and names of contact centre staff, team leaders and managers and have spent endless amount of time trying to obtain a response but senior managers are never available or they are in meetings. Or they promise to get back and never do. I believe that the turnaround time to a query is 7 days. I have written and called a Carl Nieuwenhuizen and sent him all the relevant information like reference number etc but he has not bothered to respond. What to I do?
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Replies (5)0
Replies (5)
Fedhealth Medical Scheme's replyOfficial
09 Jul 2019, 10:38Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply09 Jul 2019, 10:38
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
SH
Simone H's updateReviewer Update
09 Jul 2019, 10:51Thanks but that is the response that I have been getting for 6 months! It is nothing to celebrate about.
SH
Simone H's update09 Jul 2019, 10:51
Reviewer Update
Thanks but that is the response that I have been getting for 6 months! It is nothing to celebrate about.
Fedhealth Medical Scheme's replyOfficial
09 Jul 2019, 11:10Good Day, We have tried to contact you on ***, regarding your Hello Peter query. We were unable to reach you. A detailed email has been sent to ***.
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's reply09 Jul 2019, 11:10
Official
Good Day, We have tried to contact you on ***, regarding your Hello Peter query. We were unable to reach you. A detailed email has been sent to ***.
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's replyOfficial
09 Jul 2019, 11:21A consultant has been in contact with you and detailed feedback has been provided.
Fedhealth Medical Scheme's reply09 Jul 2019, 11:21
Official
A consultant has been in contact with you and detailed feedback has been provided.
SH
Simone H's updateReviewer Update
09 Jul 2019, 12:05Thanks. The consultant has contacted me, but with no more information that I have received in the past. They have no idea when the manager will be available to approve or where the manager is or the turnaround time for document seeking the manager's approval. So we will wait and see.....
SH
Simone H's update09 Jul 2019, 12:05
Reviewer Update
Thanks. The consultant has contacted me, but with no more information that I have received in the past. They have no idea when the manager will be available to approve or where the manager is or the turnaround time for document seeking the manager's approval. So we will wait and see.....