Unacceptable

I find the beginning of emails from Fedhealth truly ironic: “Family takes care of family by providing you with excellent customer service” . I have for the last 2 months been trying to sort out my medical aid plan with Fedhealth after my father, the principle member, passed away. Every single step has been an uphill battle all coming to a point now when they told me the account is suspended and an inflated amount is due. Please keep in mind that they were notified of the death of my father and my want to change options way before this amount was due. All I have asked is that they confirm what the new payment amount will be so that I can send bank details to them, without the risk of them taking an inflated amount off the account. I have sat on the phone for multiple hours and sent an unbelievable amount of emails to them to try sort everything out. Fedhealth made things difficult throughout my fathers last few years and apparently they have no intention to do anything differently any time soon. I would like to know who this so called “family” is that they take care of and who thought that the word excellent could possibly describe their customer service. I guess the next option will have to be taking action against them.