Unable to process claims

I submitted a claim to fedhealth over 8 days ago, no one got in contact with me about the claim, and when I spent almowst 30mins on the phone just now I was told its still in a processing status. Processing for 8 Days!!! Really. Then I was told that I never phoned for authorisation and never got a referral because it was a specialist! It was a gynecologist for goodness sake, why do I need go to a gp to make an appontment at him. I allready know my wife is pregnant. Looks like they are looking for excuses to do me in and not pay out the claim. Really shocking service!!