Unable to access my membership account

I contacted Fedhealth around the the 08 April 2024 to reinstate my membership and I was told that my membership was deactivated in November 2023, that i need to apply for a new membership anf I did just that. I did not recieve any membership certificate since, just a welcome sms with an electronic card, and I was unable to access my family room and has been back and forth with them trying to resolve the issue with no luck. Until i realised that they have captured my personal details incorrectly. But now I received an email notifying me that my membership was suspended because the debit order did not go through. So I would like you to assist me to understand why did they debit my account because I am unable to access my membership account to this date