****ty service!

Fedhealth's hospital authorisation has decided to review and decline key medication for my chronic medical condition. I believe this was done in effort to save money ofcourse (after all they are in the money making business and not their clients health). After I enquire as to why it was declined I find that the reason was that my last blood results didn't clearly indicate or show the needs analysis according to how they understood it. So instead of calling the lab or confirming with my treating Dr they decided to not approve the medication. Two months later my results are looking bad and they are trying to fob it off to the results not having been clear, not that the information they needed wasn't provided, just not in the way they wanted it, so what's someone's incompetence cost in people's health? ****tiest medical aid ever!