MB
Mapaseka B
1 reviews | Active since Sept 2016
30 Nov 2020, 10:52
****ty service
I am a member of fedhealth member I just called them now and they keep transferring from one department to another with no one to assist. Like nobody is willing to literally assist. We pay so much money for such a ****ty service. I called them last week Tuesday and I was promised that someone is going to get back to me. But no one has and when I follow up no one is willing to assist. They really don't care about their clients they only care about getting money from their clients.
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Replies (3)0
Replies (3)
Fedhealth Medical Scheme's replyOfficial
30 Nov 2020, 11:06Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply30 Nov 2020, 11:06
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
MB
Mapaseka B's updateReviewer Update
02 Dec 2020, 11:38Fedhealth really is useless they fail to adhere to simple instructions. Instead of doing as requested they spell surnames wrongly infact they rename you entirely and then provide one with incorrect information. So them saying that they will be in touch is merely lies.
MB
Mapaseka B's update02 Dec 2020, 11:38
Reviewer Update
Fedhealth really is useless they fail to adhere to simple instructions. Instead of doing as requested they spell surnames wrongly infact they rename you entirely and then provide one with incorrect information. So them saying that they will be in touch is merely lies.
MB
Mapaseka B's updateReviewer Update
02 Dec 2020, 11:43I got an email from them calling me Mrs Morasos and then another one which provides me with specialist list. Which is not what I had requested from them. The person that I promised to call me yesterday failed to do so and I got no explanation as to why. Now I want to cancel the medical aid instead of doing that they send me a list of specialists. I am so fed up with fedhealth.
MB
Mapaseka B's update02 Dec 2020, 11:43
Reviewer Update
I got an email from them calling me Mrs Morasos and then another one which provides me with specialist list. Which is not what I had requested from them. The person that I promised to call me yesterday failed to do so and I got no explanation as to why. Now I want to cancel the medical aid instead of doing that they send me a list of specialists. I am so fed up with fedhealth.