Treating Customer's Fairly?

<p>Good day Fedhealth,</p> <p>Yesterday I called into your call centre and spoke to Christina, I requested her to send me a list of GP's I could visit in the Goodwood and Parow area.</p> <p>She sent me a list of four GP's,one of the GP's on the list is Dr S,K Gautam.</p> <p>I called into Dr Gautam's office today to arrange an appointment.<br /> I spoke to a receptionist by the name of Taryn, firstly she was extremely unprofessional however, she managed to assist me.</p> <p>I scheduled a Dr's appointment for 11:30 on the 18/05/2016.</p> <p>I left home at 11:00 as I've never been to Dr Gautam's practice before I knew I would have to fill in a few documents.</p> <p><br />When i arrived at the Dr's practice I was asked whether I had an appointment and I said yes the receptionist didn't even bother to greet me.</p> <p>I was handed over documentation to fill in I politely asked if I may take a seat while I complete the forms.</p> <p>One receptionist told the other "Kom ons gaan rook, sys mos nie n 28 wat gaan steel nie"<br /> They are referring to a group of gangsters.</p> <p>I ignored this comment and made as if I never heard them.<br /> They went out for a smoke and left me alone in the practice.</p> <p>When they got back I handed over my documents and asked if the Dr was inside as it was extremely quiet.<br /> Carmen said that the Dr would be there shortly.</p> <p>I waited until 11:25 and I asked Carmen to call the Dr, he said he would be about 5 to 6 minutes.</p> <p>I waited and waited at 11:45 the Dr showed up and went straight to his office, his phone rang and he answered.</p> <p>He told his receptionist to call me into his office.</p> <p>When I sat down he asked me in a stern manner "what's wrong "<br /> I was confused however I told him I had chest pains along with other symptoms, I had made notes of on my phone.<br /> He told me why cant I just tell him how I feel I told him that I wrote it down to avoid forgetting anything .</p> <p>I told him that I'm on chronic medication called Deprimal for my anxiety.<br /> He said that because I'm on Bluedoor<br /> Im limited and cannot get chronic medication I told him that I just wanted to inform him because it might act against medication he gives me.</p> <p>I never requested medication as I receive it from my local day hospital I'm trying to get off these tablets as they affect me negatively.</p> <p>He sat with his face digged into what seems to be a medical dictionary called samf. <br /> For the entire consultation he referred to this book.</p> <p>During our consultation his phone rang and he got up and left to talk in another room, he didn't excuse himself he said absolute nothing .</p> <p>He tested my breathing and said that my chest is fine however he believes my chronic medication is causing my chest problem</p> <p>He gave me tablets not asking if I was allergic to anything and without explaining what it is and when I should take it.</p> <p>When i asked him what it was he said I should read the description.</p> <p>Throughout the entire interaction I became irritated however I needed to be there as I needed a doctors note for work.</p> <p>Before I left i asked the Dr if I needed to give any further details to the receptionist and he said no.</p> <p>I told the Dr that I would like to inform him of something and I said "Dr with all due respect I do not appreciate the way I was treated at your office today" I told him about his receptionist leaving me alone and about the fact that he answered a call during our consultation as well as the fact that no one apologised for the fact that he was late for my appointment.</p> <p>I said thank you for my certificate and medication and that it would probably be my last time visiting his practice.</p> <p>All he said was okay.</p> <p>I work in the client service industry myself and I'd like to believe that I offer my clients the absolute best service.</p> <p>I was treated so unfairly.</p> <p>I'm left with medication that I can't use because I don't know what it's for.</p> <p>I don't expect this Gp visit to be counted on my records and I would like to go to a proper Gp of my choice.</p> <p>I await your urgent response.</p> <p>I hope this matter can be resolved to my satisfaction and I hope that Fedhealth takes this seriously as this goes against the entire purpose of TCF (treating customers fairly )</p> <p> </p> <p>This email was sent to *** on the 19/05/2016</p> <p> </p> <p>Please continue for Fedhealth's response </p> <p> </p> <p>Good Day Miss D.Christians</p> <p>Reference no.190516QS2DNK</p> <p>Thank you for your email.</p> <p>The claim for Miss D.Christians member no.*** has been processed for:</p> <p>Dr.Gautam(practice no.***<br />treatment date: 18/05/2016<br />amount R302-60<br />Patient: Dana</p> <p>The claim is in a ready to pay status. We cannot reverse or reject the claim as doctor did conusult and give a medical note and dispense medication.</p> <p>Please nominate another Blue Door GP. on the network that you may go to for treatment. Note you have not nominated a Blue Door GP as yet.</p> <p>Your email has been referred to the practice contracting department to address with the doctors rooms.</p> <p>If you need any more information, please contact us on email to *** or fax to ***. Alternatively you can contact our Call Centre on ***/4. This email was sent to me on the 20/05/2016</p> <p> </p> <p>I rep****</p> <p>Hi,</p> <p><br />Noted when will I be contacted with feedback.</p> <p>The consultation was done so poorly and i will be going to another GP.</p> <p><br />Please send me a list of all the gps in the goodwood and parow area.</p> <p>I am not going to run around to find a proper gp.</p> <p><br />I do not appreciate the fact that my email was handled with no empathy at all.</p> <p> </p> <p>To date i have received no feedback from Fedhealth.</p> <p> </p> <p>I requested a list of Gp's in my area and my surrounding area and i only received a list for my surrounding areas gp's</p> <p> </p> <p> </p> <p>I've never received such poor service.</p>