Transparency and Communication from Fedhealth

I app**** for membership in Dec 20, was told that I can only utilize benefits by 1st Apr 21, due to scheme rules. I had an injury in 19 May and after trying GP meds for some time, a specialist was recommended and after examination, a surgery was prescribed. The scheme requested info as part of their non disclosure rules and I submitted. As I follow up on the progress, I was told a full investigation will be conducted but I am not allowed to speak directly with the department concerned. I don't know what this full investigation is about , how long its gonna take, who will be involved. All I know is that I need medical attention and that I am a paying client.

The scheme rules is that no client should contact their investigators. You only wait for them to decide when to contact you.