Total Incompetence & Lack of service - ALL Departments

<p> </p> <p>My husband & I app**** for Debt Review in January 2017. Being a FedHealth member & knowing my Debit order will be sent back as we had to change banks & did not have funds at that stage, I called Fedhealth to make an arrangement after whcih the consultant advised me to send an email to Fedhealth to arrange. No response was received & when the debit order was sent back, I called to find out why my query wasn't attented to & the response I received was that the accounts department saw that the debit order was not sent back so they deleted the query. I was very unhappy because of this, as my email to them clearly stated that the debit order WILL be sent back & I wish to make arrangements. I then spoke to a woman who said I can make the arrangement with her & to email confirmation of our new bank account ********** which I did. This email was sent on 9 February 2017. Again the bank details was not updated & subsequently our membership was terminated in March. I the rep**** to all on the same email I sent on 09/02/2017 on the 22nd Of March 2017 advising them how poor their service is, after which the reply was that they never received my original email sent in February. which cannot be true, because how did the receive the complaint email in March which was a reply to all, but never got the original email. Then on the 28th of April 2017 i received an sms from Fedhealth that they will be crediting me an amount of R802.53 at 09:50. i called Fedhealth & was advised by the consultant that I should send an email to Fedhealth at ********** with my new banking details & copy of My ID. I sent this email at 10:10 on 28/04/2017. I received a delivery receipt & read receipt form Fedhealth that my email was received, as well as an automated email that my query is being attended to. This morning, I received a confirmation sms that Fedhealth paid the R802.53 into my old account. I called them & was advised by the consultant that the payment was already made on the 26th of April 2017. Which is bull. I need the R802.53 to be paid into the correct account by COB today. This is totally unacceptable from Fedhealth, it seems every department is uncapable of doing their damn jobs. Was contacted by a Boitumelo the day I posted my first review. Was requested to forward all relevant emails to her which I did, and still no feedback. I have never dealth with such incompetence im my life</p>