To lazy to work

I am a 1st time Medical aid Client. I was always told that medical aids are the best thing to have but with my 1st month as an active member the problems started from day 1. 1st I had my nominated Dr but by the time my account became active my nominated Dr was removed from their data base so i had to go to an alternative Dr instead and fedhealth took that as an out of town visit. 2nd I went to the Dr on the 01/11/2017 and the Dr was worried so she referred me to a specialist for a Gastroscopy and Colonoscopy so i phone Fedhealth and spoke to Quinton Ferguson and he was very pleasant and helpful and while i was on the phone with him it sounded like i was going to be covered by Fedhealth for the procedure but he wanted me to send thru the documents just to get all the required codes for the procedure i have to go thru , within 10 min of me sending thru 10 pages for them to read thru including the Dr referral letter they denied my authorization without properly going thru the documents i have sent thru. I noticed they did not go thru my documents as the 1 code on my documents did not correspond with the code they had on the Denied application form. i truly need that procedure to find out what is going on as different Dr's have been treating me for different problems which caused my problem to become so big that i cant even eat anything at all. i haven't been eating for a whole week