JK
Johann K

1 reviews | Active since Oct 2018

08 Mar 2021, 10:21

To Be or not to Be!!!!!!

I received a call from a Gentleman stating he was working from Fed Health and he wanted to assist and write to the Scheme to assist me.

This has now been 5 days with no reply

Is this Service or is this a time playing for me not to choose a different Medical Scheme.

I am really to a point where I want to go to the Newspapers and not just Hello Peter

I have asked numerous times and I know I am at fault and there are rules but times are tough and I need to make a decision for my Family.

I am not even on the Medical Aid seeing I can only support my wife and Children seeing I can't pay for myself.

When my daughter was born last year I took myself off the Medical Aid and added her seeing I can't afford it.

I hope the person who reads this from Fed Health has some humanity left in them to see we are all Humans and we all have to make life-changing decisions daily to sort out issues.

And Fed Health heed my words if you do not start listening to your clients you will lose a lot of them because times are tough.

Kind regards The Struggling Kuylers

0
Replies (4)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply08 Mar 2021, 14:54
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 

Best Wishes

 Fedhealth

JK
Johann K's update09 Mar 2021, 09:25
Reviewer Update
A Robot rep**** as usual
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply12 Mar 2021, 12:33
Official
Dear member, a consultant has been in contact with you and detailed feedback has been provided.

 Best Wishes
 
Fedhealth


JK
Johann K's update15 Apr 2021, 13:52
Reviewer Update
all lies