Time to bring Fedhealth to the Council of Medical Schemes?

I have written numerous reviews about Fedhealth's poor customer service and I see that I am not alone. It looks like all the complaints are falling on deaf ears, because just as I think we are getting somewhere, this company is acting like its old self again.

I just want to let the public know that you do not have to bother to log a query via the Family Room website. They keep on closing the tickets and marking them as resolved, even though the issue has not been resolved. I have written a few emails about the fact that queries are closed without being resolved, but I am being blatantly ignored, which I think has become standard procedure at Fedhealth. Apart from incompetency in the claims department, this company obviously also has incompetency in their IT department.

In my opinion, the management of Fedhealth should be held personally responsible for the deterioration in claims processing and customer services since the beginning of this year. At a minimum, Fedhealth's poor service should be brought to the attention of the Council of Medical Schemes. I feel very sorry for the Topmed people who will have to deal with this now.

People should not be forced to leave a medical aid because of the neglect and indifference of a management who is clearly only interested in milking their members for money.