SB
Sandra B

1 reviews | Active since Aug 2014

01 Feb 2017, 22:08

Time for Better Management in Fedhealth - Dealing with them has become an administrative nightmare which in inaccurate borders on dishonesty andcis unacceptable

<p>Visited emergency in December and had blood test and x-rays.</p> <p> </p> <p>Two months down the line Fedhealth still have not sorted out their administrative blunders, be do not acknowledge them either.</p> <p> </p> <p>My claims were processed by Fedhealth and I was advised what service providers would be paid. Those providers were never paid by Fedhealth, I am being billed for these same accounts.</p> <p> </p> <p>100 emails and calls later to Fedhealth and this has still not been resolved.</p> <p> </p> <p>I have requested 100 times from Fedhealth who they paid, when they paid and what if anything was declined.</p> <p> </p> <p>So far nothing accurate has been forthwith coming.</p> <p> </p> <p>To avoid headaches avoid Fedhealth, they provide grubby, unacceptable levels of service, don't pay out when say they did, and then large claim amounts suddenly dissipate into thin air.</p> <p> </p> <p> </p>

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply03 Feb 2017, 12:03
Official

Thank you for your message. We will do some investigating and a consultant will be in touch as soon as we have a result.

Kind Regards
The Fedhealth Online Team