Threats and all lies

If i had an option to not give a star at all I absolutely would

Fedhealth (Myfed) is the absolute worst on every single level. My experience from start to finish was horrific and shocking to say the least. My very first claim was not covered because apparently they just don’t cover it was the answer i got when i asked why, second time I called to find out if I would be covered the call center agent told me to " Call my doctor get the code from him and then call them and they will tell me if it will be covered" so not only do i have to do the run around but it is highly inconvenient for customers to 1. Ask for pre approval of procedures that take place in Gps offices and 2. Make three phone calls to find out the code only to be told that code is unheard of and even when i explained the procedure she insisted i call my doctor again to get the correct code.

The final straw for me was the fact that the personal information fedhealth wanted is completely out of line and unheard of, 3 months’ salary slips and 3 month bank statements as well as car payment statements and they wanted this from my dependant as well, when i questioned why i was told its a requirement but there is no real reason as to why that personal information is needed, my argument grows strong because I received an email saying that there will be a 10% increase because of and influx of claims keeping in mind I only had 4 claims, 2 from me and 2 for my spouse and 2 of which i paid for on my own.

The call center agent then threatened me stating simply that if I didn’t send those documents that they would default my account to the highest amount and then i would pay that until i sent those documents. I understand ***** is going on however i have never missed a payment i have technically only ever claimed twice and for very small amounts and to be treated like a ******** and then threatened is a disgrace when i asked to speak to a manager the agent simply said it’ll take two days for a manager to call me and told me the manager will tell me the same thing when I emailed no one responded either no one is that important.

The agents are rude and unhelpful a team leader or manager takes two days to contact me. This medical aid has never once solved a problem or even advised a better plan it is simply “ag well we have more people paying losing one doesn’t matter”.

I expect to get the normal automatic response as the rest of the people who reviewed this company because that is how important customer service is but i want fedhealth to know that i will never have anything good to say about the call center agents or the scheme itself and i have cancelled with this joke of a company and I feel you should be ashamed to have unhelpful people on the fedhealth team!!!!!

Re: ***