This medical aid providers main slogan is "where family looks after family" but if this is the way you tread your family I do not want to have any part of it anymore.

My daughter went in for an operation 18/06/2018. To date the dr’s have still not received there payment. Myself has tried to sort this out and also the lady from the dr that deals with their accounts has tried sorting this out and every time we get a deferent reason\response as to why payment still hasn’t taken place. We are now in 2019. Last response that we got from a lady by the name of Veronica on the 02/07/2018 was that the Auth didn’t pull through on the procedure codes and that it was then linked and ready to be processed for payment. Today when I tried again following up after I was notified by the drs office that they are still waiting for the payment I was again told that the codes used is not correct. This is really looking bad and is unacceptable. You are very quick to take thousands of rand each month for our medical aid premium but when it comes to paying when we need you this is the type of service we are getting. This medical aid providers main slogan is "where family looks after family" but if this is the way you tread your family I do not want to have any part of it anymore. ***; 230119Q6RJ8B