JR
Jacques R

1 reviews | Active since Mar 2009

03 Feb 2015, 11:07

This is one *********** Medical Aid !!!

First of all, it took them almost 2 months to activate my membership.<br> <br> Then trying to get Sam's meds on Chronic for PBM is a nightmare. Firstly, not all meds were approved. Then they wanted a motivation letter, which was sent, then the response is that she is in a waiting period???? ***??? <br> <br> She needs her medication and she can't get it !!!! Don't you people care????

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply03 Feb 2015, 15:40
Official
Hello jacquesr.dba,

Thank you for taking the time to let us know that you are not entirely happy with the level of service you have received. We are currently investigating your query and a consultant will be in touch as soon as we have a result.

Kind Regards
The Fedhealth Online Team