This is a ******* from Fedhealth

On the 23rd of March 2018, I sent a letter to Fedhealth to terminate my membership as I have another one now. Here is the letters and their response below:-

Cancellation of Membership

Clement Fakude ********** Mar 23 to member Please cancel my membership. ********** 1266 with immediate effect.

and send me the proof of that.

********** Clement Fakude

I got an automated reply with reference (230318QP28XG) Re: Cancellation of Membership [MI ********** 69] Inbox x

********** Mar 23 to me

MR CI FAKUDE

Membership number : ********** 1266

This e-mail serves to confirm that we have received and are attending to your query.

Your query number is : 230318QP28XG.

We note that you are registered as a user on the Fedhealth website www.fedhealth.co.za.

Did you know?

You can access your medical aid benefits, tax certificates, claims statements and any other information relating to your membership on the Fedhealth website.

Visit www.fedhealth.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week.

You may also SMS the word Benefit to 44656 and we will send your available amount/s in your Day to Day Benefit.

We will be in touch soon.

Kind Regards.

On the 26th on their reply, they sent me a membership certificate not confirming the end-date of my policy. I reported them to Hellopeter. Then they called me to say they will sort it out. I also told them on the phone that I am cancelling my membership with them because I have another one which is provided by the employer. They agreed to cancel it.

On the 26th I received an email from them and my reply that reads as follows:-

230318QP27X4 - MEMBERSHIP CERTIFICATE - ********** 1266 [MI ********** 63] Inbox x

********** via medscheme.co.za AttachmentsMar 26 to me

GOOD DAY MR C FAKUDE

THANK YOU FOR CONTACTING FEDHEALTH.

FAMILY TAKES CARE OF FAMILY BY PROVIDING YOU WITH EXCELLENT CUSTOMER SERVICE.

REF QUERY NO. 230318QP27X4

FIRSTLY, I WOULD LIKE TO APOLOGISE FOR THE LATE RESPOND INTO YOUR REQUEST. YOU REQUESTED DOCUMENTS FROM OUR CONTACT CENTER HAVE BEEN ATTACHED ON THIS EMAIL FOR YOUR PERUSAL.

KINDLY UPDATE YOUR PERSONAL DETAILS ON A REGULAR BASIS, TO ENSURE THAT YOU RECEIVE THE LATEST UPDATES FROM FEDHEALTH.

SHOULD YOU REQUIRE ANY FURTHER ASSISTANCE, PLEASE CONTACT THE FEDHEALTH FAMILY ON ***OR **********

KIND REGARDS

MICHAEL TSUMELE

Attachments area

Clement Fakude ********** Mar 26 to member Michael please terminate my membership with immediate effect. I'm starting on another one next month - it is employer provided.

They need a membership certificate that shows the end date.

Kind regards Clement

Clearly here they did not respond to my request as they had only sent a membership certificate that states I am still with them. There was NO termination date on it.

On the 4th of April, I got a reply after I have talked to them as well. Now with the end date which was written END DATE: 30 APRIL 2018. Here is their reply with reference below:-

040418QPJ213 - FEDHEALTH - ********** 1266 [MI ********** 21] Inbox x

********** via medscheme.co.za AttachmentsApr 4 to me

Good day

Thank you for contacting Fedhealth.

Family takes care of family by providing you with excellent customer service.

You requested documents from our Contact Centre and we have attached them for your perusal.

Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth.

Should you require any further assistance, please contact the Fedhealth family on ***or **********

Kind Regards

Then I thought to myself, Finally it is over between me and them. But NO I received letters saying I am owing them a 2 months premium, which is either March and April or April and May the current month. Here is their email:-

070518QRYHZV - RE: Membership terminated - ********** 1266 - ********** 1266 [MI ********** 47] Inbox x

********** 5:00 PM (20 hours ago) to me

Dear Mr CI Fakude

Thank you for your email.

Your membership has been suspended/terminated due to outstanding contributions; once payment has been received we will re-instate your membership.

The total amount due to the scheme is R R10920.00.

Kindly note you may deposit the outstanding amount into the following bank account:

Bank: Nedbank Branch code: 198 405 Account number: *** Reference number: your medical aid number The proof of payment (deposit slip) may be faxed to (011) ********** .

Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth.

Should you require any further information, please feel free to utilize our dedicated email address ********** or fax ********** . Alternatively you can contact our Call Centre on 0 ********** 53/4.

Here's to our family taking care of yours.

Kind Regards

Madeline Frieslaar

On my bank account statement I have a last debit order to Fedhealth which is on the 1st of March. On their statement on my Total Medical Savings available as at 31/03/2018 was R4714.67.

On April I was now on 2 medical aids even though I stopped the first one on the 23 of March. But it carried on even on April now they want a contribution on that month as well for what service did they provide to me.