Think Twice Before Committing To Fedhealth As Your Medical Aid

Good evening all, Thank you in advance for taking time out of your day to read this review. I will keep it very brief only because it won't be a complete review with full details. That will follow once the "file" is closed with this company.

In short my mother passed away in June 2014. At the time she had been admitted to St Augustines hospital, still under full medical aid cover with Fedhealth. My mother passes away on June 15 2014 whilst in the hospital with her Medical aid savings just under R14k. I was in London at the time and the executor was only appointed by the Masters office in September 2014.

Fedhealth then 11 years later after more than 18 months takes ownership and confirms the reversals amounting to R10,250 in August 2014 and reducing her depleting her Savings portion to around R3k. The Executor at the time ( now deceased) can only be described as nothing short of useless wasn't bothered to investigate or even claim the diminished refund from Fedhealth. I suspect as his fee was commission based it wasn't worth his time. Now as it stands after I was given the required paperwork from the Masters office after almost 5 years and 11 applications dating back to 2019 Fedhealth has made 3 deposits in 2025 but a final amount of R4,6k is still due to my mothers estate.

This final settlement figure does not take the effects of inflation into consideration and to adgrevate me further was signed off by Fedhealths financial controller a month ago. Fedhealth claim delay in refunding the balance to the Estate Bank Account was due to a System Upgrade which ended on the 21st July 2025. That being said more than a week after their system upgrade is complete no refund has been made into my mother's estate bank account and my emails are ignored even though at this point I am dealing with the Ombudsman and including Jeremy Yates the CEO of Fedhealth into the emails requesting the pre mentioned refund to be actioned. You folks draw your own conclusion as to whether this is a medical aid company that is going to be the correct choice for yourself?