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JC
Johann C

1 reviews | Active since Mar 2010

09 Feb 2021, 17:18

Thieving Fedhealth

Fedhealth is known for their terrible and non existent service, but now they have also reverted to thieving.

1 February 2021 an incorrect debit order was taken from my account as well as a huge number of Fedhealth members.

This was confirmed when I logged a call on the 2 February 2021. A refund was promised within 3 to 5 days business days. 6 Business days has now passed and no refund, but a sms trying to con members has just been sent out:

Fedhealth is claiming that the extra money deducted was for the Medivault (savings), this is an option and definitely not enabled on my account. This was al confirmed on the call on the second.

The result, me as member now has to spend weeks fighting them for what is right. Most members won't do this and hence they pocket huge amounts of money.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply10 Feb 2021, 09:41
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
Best Wishes
Fedhealth
JC
Johann C's update10 Feb 2021, 09:48
Reviewer Update
Dear Fedhealth, I have heard this promise multiple times, specially after a HelloPeter review, someone does call, does not even try to resolve and then moves on while the problem has not been resolved. The only person who does actually do something seems to be you - and all you do is to make further empty promises on HelloPeter...